Service

KROHNE is ready to help you with any instrumentation problem.

Onsite Installation, Commissioning and Problem solving

KROHNE is committed to support the customers with excellent pre- and after-sales service and to guarantee the function of our products by delivering high quality instruments.

	Start-up and commissioning on site
	Repair (converter) on site
	Repair (Primary) and
	Recalibration at the nearest facility (for example Netherlands, China, Brazil), or insitu calibration checks using the new MagCheck (see below). Training for customers at the nearest local facility or on site at the customers facilities

If you are experiencing difficulties and need an onsite inspection please contact
sbolton@krohne.com.au


MagCheck
We also provide a certification service on all of our magnetic flowmeters.  MagCheck is quick a reliable service which can certify your meters are operating within safe and/or your internal operational standard ranges.

For more information concerning MagCheck please contact sbolton@krohne.com.au

Returning meters for servicing and repairs

If installed and operated in accordance with these operating instructions, your device will rarely present any problems.

Should you nevertheless need to return an instrument for inspection or repair, please pay strict attention to the following points.

Due to statutory regulations concerning protection of the environment and the health and safety of our personnel, KROHNE may only handle, test and repair returned devices that have been in contact with products that do not pose a risk to personnel and environment. This means that KROHNE can only service your device if it is accompanied by a certificate in line with the specimen shown below confirming that the device is safe to handle. If the device has been operated together with toxic, caustic, flammable or water-endangering products, you are kindly requested:

	to check and ensure, if necessary by rinsing or neutralizing, that all cavities are free from such dangerous substances,
	to enclose a certificate with the gauge conforming that it is safe to handle and stating the product used. KROHNE regrets that they cannot service your gauge unless such a certificate accompanies it. Please download the form on the right.

Form Download

Please use this form to return a level or flow instrument to KROHNE.

You can download the form in PDF format, print it, fill it in and put the form to the gauge.